↷ This Is Service Design Doing: Applying Service Design Thinking in the Real World eBook: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider: Amazon.fr: Amazon Media EU S.à r.l. textThis Is Service Design Doing: Applying Service Design Thinking in the Real World eBook: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider: Amazon.fr: Amazon Media EU S.à r.l. ⇲ E-Pub Author Marc Stickdorn ∩ How can you establish a customer centric culture in an organization This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers Youll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.Great customer experience needs a common language across disciplines to break down silos within an organization This book provides a consistent model for accomplishing this and offers hands on descriptions of every single step, tool, and method used.Youll be able to focus on your customers and iteratively improve their experience.Move from theory to practice and build sustainable business success. 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- This Is Service Design Doing: Applying Service Design Thinking in the Real World eBook: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider: Amazon.fr: Amazon Media EU S.à r.l.
- Format Kindle
- 541 pages
- Marc Stickdorn
- 04 October 2016 Marc Stickdorn