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↜ Free eTextbook Download ᠑ A Guide to Computer User Support for Help Desk and Support Specialists ↿ Ebook Author Fred Beisse ∮

↜ Free eTextbook Download ᠑ A Guide to Computer User Support for Help Desk and Support Specialists  ↿ Ebook Author Fred Beisse ∮ ↜ Free eTextbook Download ᠑ A Guide to Computer User Support for Help Desk and Support Specialists ↿ Ebook Author Fred Beisse ∮ Current or future user support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client s specific needs, train end users and even handle budgeting and other management priorities This edition prepares readers to work with the latest developments, from Web and e mail based support to Windows 7 and cloud computing Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user support knowledge and skills. 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    • A Guide to Computer User Support for Help Desk and Support Specialists
    • 3.1
    • 260
    • eTextbook
    • 688 pages
    • 1285852680
    • Fred Beisse
    • English
    • 27 March 2017

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